We believe service starts with communication, and we understand that communication is key to understanding investment performance and providing peace of mind as an investment owner. Our lines are open.
Our customer service policy is to return all calls, texts, emails, chats, or any other messages within 24 business hours. We have a dedicated service manager on staff to answer questions during business hours, but if we can't get your questions answered right away, we will get back to you within a reasonable amount of time.
Whether it's a call, text, email, chat, Facebook Messenger, WhatsApp, or anything else for that matter, let us know how you want to communicate, and we will make it happen.
We have a team member dedicated to answering the lines of communication to get you to the appropriate party or get your questions answered right away.
If, for some reason, you can't get a hold of someone and don't receive a response within 24 business hours, please call Chase's personal cell at 281-979-1284.