Our customer service policy is to return all calls, texts, emails, chats, or any other messages within 24 business hours. We have a dedicated service manager on staff to answer questions during business hours, but if we can't get your questions answered right away, we will get back to you within a reasonable amount of time.
Whether it's a call, text, email, chat, Facebook Messenger, WhatsApp, or anything else for that matter, let us know how you want to communicate, and we will make it happen.
We have a team member dedicated to answering the lines of communication to get you to the appropriate party or get your questions answered right away.
If, for some reason, you can't get a hold of someone and don't receive a response within 24 business hours, please call Chase's personal cell at 281-979-1284.